How do I capture human interaction in its many forms?
My staff communicate in many ways (IM, Email, Voice, PDF/Doc, even different languages). From a compliance and process automation perspective, how do I monitor everything?
I want to collate my organisation’s many data repositories into a usable form.
How do I create an “enterprise data lake” that contains structured AND unstructured communications data?
How do I get NEW BUSINESS VALUE from all of this data?
Data and information are different things. How do I extract some Business Intelligence and Analytics from my data lake?
How do I take away the routine tasks and improve our human efficiency?
Can Robotic Process Automation improve the speed with which we do repetitive things, and let my staff focus on the important exceptions?
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